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Senior Project Manager

Ref.: SPM-BN
Location: Arnhem (The Neteherlands)

Job Description:

For our Benelux operations, we are looking for a fulltime Senior Project Manager who serves as a customer liaison on projects to assure success throughout the entire customer life cycle. Interacts with clients/customers, staff, management, partners and applicable departments at CCH Tagetik. Leverages CPM domain and industry expertise. Understands the sales cycle and the concept of business solution selling.

Primary Responsibilities:

  • Assumes fiscal responsibility for the projects, including managing budget, expense management, timely invoicing, receivables tracking and monitoring /managing subcontractor expenses.
  • Identifies, documents and escalates any performance issues and skills deficiencies of members of the project team to the appropriate management team.
  • Assists in the response to RFIs and RFPs.
  • Prepares sample or high level project plans to satisfy customer requirements to close deals, identify potential implementation options and provide recommendations on implementation approaches.
  • Participates in deal review sessions with account teams and senior management.
  • Completes risk assessment documents for projects, meeting articulated criteria (sizeable financial concerns, heavy use of subcontractors, implementation of new solutions, etc.)
  • Participates with account management teams to write, estimate and review proposals for software, hosting, and services deals.
  • Identifies and /or reviews assignment of team members for Discovery Workshops, Assessments and other presales activities that require matching skills with specific agendas and services, and participate in these activities, including adding domain, administration and contracts expertise.
  • Understands win/win negotiation principles.
  • Will run projects on its own and/or under client or partner supervision.
  • Will need to support multiple projects concurrently.
  • Manages internal or external customer expectations fully and acts as customer liaison.
  • Manages CCH Tagetik Software implementation projects throughout the project life cycle.
  • Communicates the role of the project manager to the project team and internal or external client(s) by outlining authority, decision and communications chains.
  • Identifies and matches skills of project team members with the implementation requirements and tasks, including subcontractors if required, and verifies that team members know and understand their assignments.
  • Leverages methodologies, enablers and best practices to accelerate project delivery.
  • Ensures quality assurance and test plans are developed for the project.
  • Maintains an accurate project plan, adheres to deadlines and communicates weekly project status reports, issues, alerts, signoffs and closure to the team, management and the customer.
  • Forecasts revenue and resource requirements for the duration of the project.
  • Follows established change management procedures should project plans or schedules be adjusted.
  • Ensures project designs and specifications provide a reliable blue print for implementation.
  • Builds relationships with clients that characterize partnership, cooperation and trust.
  • Provides leadership and drives customer success while overcoming barriers and satisfying staff, management and stakeholder commitments.
  • Resolves any conflict between the project and other organizational units in a satisfactory manner, including engaging management as necessary.
  • Communicates project goals to those outside the project and engages management or leadership in other units as needed to ensure customer success. May present Tagetik in steering committees.
  • Completes engagement/project summary, project closeout procedures and skills inventory updates, when applicable, at end of project.
  • Assures overall customer satisfaction through project health checks, surveys and Delivery Excellence agreements according to a governing Project Management Methodology.
  • Oversees knowledge management activities of the delivery team using knowledge server or comparable tool.
  • Performs other duties, as assigned.

Additional Responsibilities:

  • Obtains access to decision makers; creates and presents a solution for decision makers.
  • Manages multiple large scale projects that may involve subcontractors.
  • Selects the appropriate approvals to gain win/win resolutions and can appropriately lead negotiations.


Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results. Networks with key contacts outside own area of expertise.

Job Requirements:

  • Bachelor's degree preferably in Business, Finance, Economics or Computer Science.
  • Typically requires a minimum of five years of project management experience including applications development projects or adequate services experiences from other areas.
  • Project Management Professional (PMP) certification required or equivalent professional training presented and validated.
  • Experience in Financial workspace, especially in Banking / Government / Insurance but not limited to.
  • Knowledge of Project Management Practice procedures and tools.
  • Excellent facilitation skills, including meeting content/agenda and proactive/creative management of issues.
  • Thorough domain and industry expertise.
  • Excellent problem-solving, organizational, written, oral, and interpersonal communication skills.
  • Able to learn, get feedback and has self-refection on its own functioning and results.
  • Must have good analytical skills.
  • Ability to work independently and with a team.
  • Travel as business requirements dictate at management discretion.

Job Requirements:

CCH Tagetik Benelux is a great company, with high attention for personal development and offers you among other things:

  • An excellent salary, bonus and good terms of employment.
  • A challenging and dynamic surrounding with a lot of space to develop within a fast growing and successful organisation.
  • Knowledgeable and motivated colleagues offering deep CCH Tagetik experience.
  • While working with us, you’ll acquire valuable skills, gain access to a vast and diverse network of talented professionals, and enjoy unparalleled training and educational opportunities.

Remuneration and contract terms will be discussed individually and defined according to personal skills, competences and experience.

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