20 October 2011
Stamford, CT and Lucca, Italy
Tagetik Ranked #1 in 2011 BPM Pulse Survey Results
Performance Management competitor review shows Tagetik as the vendor with the highest overall customer satisfaction rating
Tagetik, a global provider of enterprise software solutions for Performance Management, Governance, Risk & Compliance and Business Intelligence, today announced that it has been rated #1 according to overall customer satisfaction per vendor in the “2011 BPM Pulse Survey Results” and related Competitor Review. This year’s theme was: “The Quest for the Holy Grail of Performance Management”.
This independent report by BPM Partners, the leading independent authority on business performance management (BPM) solutions, was conducted through an Internet-based survey from October, 2010 through March, 2011. The survey, now in its ninth year, includes input from hundreds of BPM end users from around the world and across all industries (in total, 360 valid responses were received). The purpose of the survey was to identify important trends in business performance management as well as specific perceptions of product vendors and service providers.
“While most vendors claim to have very happy customers, the reality is quite different. Performance Management can be challenging and unless the vendor has a robust product and strong support behind it, customers may not achieve their goals and satisfaction will suffer. That’s why we believe the BPM Pulse customer satisfaction ratings should be a key consideration in the vendor selection process,” commented Craig Schiff, President at BPM Partners, Inc.
“One of the reasons for Tagetik’s growing international success into the Performance Management and Business Intelligence software markets is our ongoing dedication to customer satisfaction. This is clearly confirmed by this huge accomplishment: Tagetik ranked #1 among 9 vendors surveyed – included the three mega-vendors in the market – with a score of 4,70 out of 5 in customer satisfaction,” explained Manuel Vellutini, Chief Operating Officer at Tagetik. “We pride ourselves to be a ‘global boutique’ software provider that has been able to differentiate from the giant BPM players’ approach. Our mission is to stay focused on ever changing customer needs and be committed to their success, working closely with them to overcome their challenges as well as delivering the best solutions to the office of Finance.”‘Overall satisfaction per vendor’ is the result of many parameters analyzed including product functionality, quality and performance, ease of use and implementation, customer support, product documentation, sales process and price value.For a free summary report, please visit: www.bpmpartners.com/bpmcentral_whitepapers.shtml
About BPM Partners
BPM Partners is the leading independent authority on business performance management (BPM) and business intelligence solutions. The company helps organizations address their budgeting, planning, financial reporting, regulatory compliance, profitability optimization, key performance indicator (KPI) development, and operational performance challenges with vendor-neutral experts who can guide companies through their BPM initiatives from start to finish while both reducing risk and minimizing costs. BPM Partners has specialized packages that lead clients through project justification, requirements definition, vendor selection and deployment of departmental or enterprise-wide BPM or business intelligence (BI) systems. For further details, go to www.bpmpartners.com. Follow BPM Partners on Twitter @BPMTeam.
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